Support

We're here to help. Find answers, submit a support request, or connect with our team.

Common Support Topics

Account Access & Setup

Help with logging in, resetting passwords, creating user accounts, and initial platform setup.

• How do I reset my password?
• Can I create additional user accounts?
• How do I invite team members?
• What's the onboarding timeline?

Browser & Device Support

Troubleshooting for different browsers, devices, operating systems, and connectivity issues.

• Which browsers are supported?
• Does it work on mobile devices?
• What if I have a slow internet connection?
• How do I clear my browser cache?

Accessibility Support

Report accessibility barriers, request accommodations, and get support for assistive technologies.

• I found an accessibility issue
• How do I use a screen reader?
• Can I increase the text size?
• Do you support voice control?

Project & Delivery Questions

Questions about implementation timelines, project status, training, and deployment.

• What's the status of my project?
• When is training scheduled?
• Can we adjust the timeline?
• How do I report a critical issue?

Response Expectations

30m

Critical Issues

System down or severe functionality loss. We'll reach out within 30 minutes during business hours.

4h

High Priority

Significant impact on workflows or accessibility. Initial response within 4 business hours.

24h

Standard Support

Questions, feature requests, and general troubleshooting. Response within 24 business hours.

🚨 Emergency Medical Disclaimer

Latticewell Digital Health does not provide emergency medical services. If you are experiencing a medical emergency, contact local emergency services immediately by calling 911 or your local emergency number. Never use this platform to report a medical emergency.

Submit a Support Request

Please fill out the form below and we'll get back to you as soon as possible.

Need immediate assistance?

Call us at +1 309-981-0820 or email us at support@latticewell.health

Contact our team